PREAMBLE

These general terms and conditions of sale are agreed between AB, Lda., VAT Number 515 940 925, Address Av. Dr. Ramos Pereira, 297 R/C A, 4910-547 Vila Praia de Âncora, Portugal, and Electronic Address hi@houseof50.com, owner of the website houseof50.com, hereinafter referred to as the Online Store, and people who wish to make purchases through the Online Store, hereinafter referred to as “User”.
The parties agree that purchases made through the Online Store will be regulated exclusively by this contract, excluding any conditions previously available in the Online Store.

ITEM 1. OBJECT

The purpose of these general terms and conditions of sale is to provide and define all the information necessary for the User regarding the methods of ordering, selling, paying for and delivering purchases made in the Online Store.
These conditions regulate all the steps necessary to place the order and ensure the tracking of this order between the Contracting Parties.

ARTICLE 2. ORDERING AND INVOICING

The User places his/her order by completing the purchase process presented in the Online Store, adding the product(s) or service(s) he/she wishes to order to the shopping basket:
To submit your order, the User must:

the). Register in the Online Store, providing the information requested there.

b). Log in (providing an email and password combination chosen by the User when registering).

w). Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the NIF and name that you want to appear for tax purposes). on the invoice).

The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale as well as of these General Conditions of Sale which will be the only ones applicable to the contract thus concluded.

The online store will honor orders received online only up to the limit of available stocks. If the product is unavailable, the online store undertakes to inform the User as soon as possible.

The data contained in the invoice is the sole responsibility of the User. The invoice is issued immediately after payment and once issued it cannot be reissued with changes.

Order requests are valid for (two days), except if the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period. If payment is not received by our services within the aforementioned period, the order cannot be validated. Any amount received after this date will be refunded or used towards a new order.

ARTICLE 3. PAYMENT

Your order can be paid for using the following payment methods:
CREDIT CARD
PAYPAL
GOOGLE PAY
APPLE PAY
MBWay
 
The accepted credit cards can be found below:
VISA
MASTERCARD 
Please note that not all payment methods may be available when you make your purchase.
 
Please read our shipping policy carefully to understand how we handle shipping and delivery.

Payments via Multibanco, MBWay and Payshop are processed by the Ifthenpay entity https://ifthenpay.com/

ARTICLE 4. PRICES

Prices are to be understood in Euros, with taxes and fees included, taking into account the VAT in force on the date of payment of the order.

If there is an increase in the price of any product, the User will be informed immediately and may choose to receive their order (paying the difference) or to cancel it.

Whenever an item has a price reduction, the sales method (sales, promotions or liquidation) is mentioned, as well as the type of product, the reduction percentage, the start date and duration period and its communication to the competent authorities, if applicable. if necessary.

ARTICLE 5. DELIVERY AND SHIPPING INFORMATION

When should I expect my order to be shipped?
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. 
Please be aware that exceptions may apply to the standard processing time. Items will be shipped according to the specific shipping time indicated on each product's page. 
During peak seasons or promotional periods, processing times may be slightly longer.
 
How much do I have to pay for shipping costs?
Shipping rates are calculated based on the destination.
You can view the shipping costs at checkout before completing your purchase.
 
How long does shipping take? 
Delivery times vary depending on your location and the carriers speed.
 
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order using directly through the carrier's website.
 
Does Houseof50 by Bizkaya ship to my country?
Currently, we ship to most regions and countries around the world. If you want to ship to a country that we do not currently service, please contact us.
 
Should I be aware of any extra charge like customs and duties?
International orders may be subject to customs duties, taxes, and import fees levied by the destination country.
 
Customers are responsible for paying any customs duties or import fees imposed by their local customs authorities. We are not responsible for delays or additional charges incurred due to customs clearance processes. 
 
UK-customers
 
Extra taxes upon arrival in the United Kingdom can be explained as a result of Brexit.  From 1 January 2021, VAT and customs regulations make a distinction based on the value of goods sent to the United Kingdom.
Customs/import duties may be charged once the parcel enters the UK, which must be paid by the customer. The charge at checkout covers shipping costs from our warehouse to the UK. Import taxes are imposed by UK customs regulations.
Houseof50 by Bizkaya has no control over these charges and cannot provide cost estimates. To avoid surprises, please contact your local customs office for current regulations before ordering.

For more information about customs & Brexit for UK-customers. All details on the changes are available on the British Government website.
 
What if my shipping address is wrong?
Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping addresses provided by customers.
 
Shipping Policy Updates:
We reserve the right to update our shipping policy at any time without prior notice. Any changes to our shipping policy will be reflected on this page.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us.

ARTICLE 6. COMPLAINTS

In case of dispute, the consumer may resort to Dispute Resolution through the Arbitration Center (see the section of the Online Store called “Dispute Resolution”) and/or fill in the Complaints Book (see the section of the Online Store called “Complaints Book”). Complaints”.

ARTICLE 7. RIGHT TO FREE RESOLUTION

The USER has the right to freely terminate this contract within 14 calendar days, without needing to indicate any reason, in accordance with Brazilian legislation.

The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you acquire or a third party indicated by you, other than the carrier, acquires physical possession of the goods.

To exercise your right of free resolution, you must communicate to the Online Store your decision to terminate this contract/purchase by means of a letter sent by registered mail with acknowledgment of receipt or communication via email to the email address registered in the Preamble.

In order for the free resolution period to be respected, it is sufficient that your communication regarding the exercise of the right of free resolution is sent before the end of the resolution period.

In the event of termination of this contract, the payment made will be refunded, with the exception of the costs of returning the goods, which will be borne by the consumer. The refund will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received and are in perfect condition of presentation and conservation.

We will make this refund using, where possible, the same payment method that you used in the initial transaction, without incurring any costs as a consequence of such refund.

ARTICLE 8. EXCEPTIONS TO THE RIGHT OF FREE RESOLUTION

The following cases are considered exceptions to the Right of Free Resolution, in accordance with Article 17 of Decree-Law No. 24/2014, of 14 February, unless otherwise agreed by the parties:
a) Provision of services, when:
i) The services have been provided in full after the consumer's prior express consent, in accordance with article 15; and
ii) The consumer acknowledges that he loses the right to free termination if the contract has been fully executed by the professional in that case;
b) Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the free resolution period;
c) Supply of goods made according to consumer specifications or clearly personalized;
d) Supply of goods which, by their nature, cannot be returned or are likely to deteriorate or expire quickly;
e) Supply of sealed goods which are not returnable for reasons of health protection or hygiene when opened after delivery;
f) Supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
g) Supply of alcoholic beverages whose price has been agreed upon when the purchase and sale contract was concluded, whose delivery can only be made after a period of 30 days, and whose real value depends on market fluctuations that cannot be controlled by the professional ;
h) Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the tamper-proof seal after delivery;
i) Supply of newspaper, periodical or magazine, with the exception of subscription contracts for the sending of such publications;
j) Held at public auction;
k) Provision of accommodation, for non-residential purposes, transportation of goods, car rental services, restaurants or services related to leisure activities if the contract provides for a specific date or period of performance;
l) Supply of digital content not supplied on a tangible medium if:
i) Its execution begins with the prior and express consent of the consumer; and
ii) The consumer acknowledges that his/her consent implies the loss of the right to free resolution;
m) Provision of repair or maintenance services to be carried out at the consumer's home, at the consumer's request.
In the case of contracts provided for in paragraph m) of the previous number, the right of free termination applies in relation to services provided in addition to those specifically requested by the consumer or the supply of goods other than the replacement parts essential for carrying out maintenance or repair.

ARTICLE 9. EXCHANGE AND RETURN POLICY

All products purchased in the Online Store may be returned and refunded, whenever the customer expresses their intention within a maximum period of 14 days from receipt, as long as the same items have not been used and are in the same condition in which they were delivered. , in the original packaging and with the original labels. Whenever possible, shipping should be done in the same box in which it was delivered.

If you wish to exchange an item, you must return the item via registered post and then make a new purchase.

The costs associated with the exchange or return will be borne by the customer, unless there has been an error on the part of the Online Store.

No exchanges are made and no returns are accepted on sale or promotional items. No exchanges or returns are accepted for themed items (e.g. items related to Christmas, Halloween, etc.).

The customer must check at the time of delivery of the order that it is in good condition and that it has not been damaged during transport. If there is any anomaly, you must immediately report it to the employee delivering the order, as well as inform us in a single email of all the anomalies detected. If this does not happen, we will not be able to exchange or refund the items.

If the reason for the return is the responsibility of the Online Store (e.g.: damaged item, incorrect item received), the return shipping costs will be borne by the Online Store, and the customer, under these conditions, has a maximum period of 30 days to make the return. . If the reason is otherwise (e.g.: the item is not to the customer's liking), the return costs will be borne by the customer.

To make a return, the customer must inform the Online Store that they wish to make the exchange/return, indicating the reasons for the same, via the email address provided in the preamble.

Within a maximum period of 14 days, the Online Store will analyze the returned item and inform the customer of the right to a refund or to send another identical item. Once the reasons given for the return have been confirmed, the customer will be reimbursed for the full amount paid, including delivery and return costs.

ARTICLE 10. PRIVACY POLICY

Your data is processed in accordance with the legislation on the protection of personal data and in accordance with the Privacy Policy defined and registered in the Online Store.

Its provision is optional and the right to access, rectify and cancel any data that concerns you directly, in person or in writing, directly to the address stated in the Preamble, is guaranteed in accordance with the law. All orders must be placed using the addresses and methods identified in item 1 of this privacy policy.

Additionally, the holder may always submit any complaints he deems necessary to the competent authority.